Orders are typically processed within 6 to 8 Hours. Once your order is confirmed, our team carefully prepares and packages your Hair Accessories & Jewelry with care. You'll receive a tracking number via email as soon as your order ships, allowing you to monitor its journey to you. Processing times may vary during peak seasons or special occasions, but we always aim to get your Virgo Jewel pieces to you as quickly as possible.

We ship to select international locations. For specific details about shipping to your country, please contact our customer service team or check your location during checkout. Shipping costs and delivery times vary based on destination.

At Virgo Jewel, we want you to be completely satisfied with your purchase. If you're not happy with your jewelry, you can return it within 7 days of delivery for a full refund or exchange.

To be eligible for return, items must be unworn, in original condition, and come with all original packaging and documentation. Please contact our customer service team to initiate a return and receive a prepaid shipping label.

Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. For exchanges, we'll ship your new piece as soon as the return is confirmed.

If you have any questions about our return process, feel free to reach out to us.

Hair accessories, we provide adjustable options that work for most hair types and volumes. If you require a specific fit or have questions about compatibility with your hair, our team is here to help.